For your safety, LORA Store does not allow returns or exchanges of beauty and care products, even if they are in their original condition, with the exception of products that arrive damaged only... and the amount paid cannot be refunded if the product has been shipped due to prepaid shipping fees.
Q: How long is the period allowed to return a damaged product?
A: You can exchange the damaged product within 3 days of receipt.
Q: In the return process, how can I get a refund?
A: The amount will be refunded after the damaged product arrives to us and its condition is confirmed, and then the amount will be transferred to your account immediately.
